Refund & Cancellation Policy

Last Updated: November 25, 2025

No Refund Policy

All purchases made on QGames are final and non-refundable. We do not offer refunds or cancellations for any subscription plans or services purchased through our platform.

Policy Overview

Thank you for choosing QGames. We appreciate your business and want to ensure you understand our refund and cancellation policy before making a purchase.

By purchasing any subscription plan or service from QGames, you acknowledge and agree that all sales are final and that no refunds or cancellations will be provided under any circumstances.

No Refunds

We do not provide refunds for any reason, including but not limited to:

Change of mind or decision not to use the service
Failure to use the subscription or service
Dissatisfaction with the features or functionality
Technical issues on your end (device, internet connection, etc.)
Duplicate purchases or accidental transactions
Unused portion of a subscription period
Account termination or suspension due to Terms of Service violations

All payments are processed through PayU's secure payment gateway and are final upon successful transaction completion.

No Cancellations

Once a subscription is purchased, it cannot be cancelled for a refund. However, you have the following options:

Subscription Management

You can choose not to renew your subscription at the end of the current billing period. Your subscription will remain active until the end of the paid period, after which it will not be renewed.

How to Prevent Auto-Renewal

To prevent automatic renewal of your subscription, you must disable auto-renewal from your account settings before the next billing date. This will ensure you are not charged for the next billing period.

Free Trial Period

We encourage all users to:

Start with our FREE plan to explore the platform's features
Thoroughly review the features and limitations of each plan before purchasing
Contact our support team if you have any questions before making a purchase
Ensure the plan you're purchasing meets your requirements

Payment Processing

All payments are processed securely through PayU payment gateway. Please note:

Payments are processed immediately upon purchase confirmation
You will receive a payment confirmation via email
Your subscription will be activated immediately after successful payment
All transactions are encrypted and secure

Exceptional Circumstances

While we maintain a strict no-refund policy, we may consider refund requests in the following exceptional circumstances:

Technical errors on our platform that prevented service delivery
Duplicate charges due to payment gateway errors
Unauthorized transactions (subject to verification)

Any such requests will be reviewed on a case-by-case basis at our sole discretion. To request a review, please contact our support team within 7 days of the transaction with relevant details and proof.

Service Interruptions

In the event of prolonged service interruptions or outages caused by QGames, we may, at our discretion, extend your subscription period to compensate for the downtime. This does not constitute a refund and is provided as service credit only.

Questions and Support

If you have any questions about our Refund and Cancellation Policy, or if you need assistance with your subscription, please contact us:

Email: voohoofficial@gmail.com

Address: Hyderabad, India - 500036

Support Hours: 24/7 via email

Policy Updates

We reserve the right to modify this Refund and Cancellation Policy at any time. Any changes will be posted on this page with an updated revision date. Your continued use of the service after any changes constitutes acceptance of the new policy.

By making a purchase on QGames, you acknowledge that you have read, understood, and agree to this Refund and Cancellation Policy.